Frequently asked questions
Answers about booking, payments, prescriptions and visits.
Yes, our pediatricians provide a personalized vaccination schedule during your first visit.
Choose a doctor or clinic, pick a date and time slot, enter your child's details and confirm. You will receive a confirmation right away. You can also call the clinic or walk in.
Yes. Add each child as a family member in your account once, then pick the child you are booking for at the time of booking.
Timings differ slightly by clinic and are shown on each clinic page. Most clinics are open Monday to Saturday.
The consultation fee is shown on every doctor's profile and again at the time of booking, so there are no surprises at the clinic.
Accepted methods are listed on each clinic page and usually include cash, UPI and cards. Some clinics also offer online payment while booking.
Sign in, open My Appointments and choose cancel or reschedule. Please do this in advance so the slot can be offered to another family. See our refund policy for details.
After the consultation the doctor shares a digital prescription. Sign in and open Prescriptions in your dashboard to view or download it any time.
It helps. Please bring earlier prescriptions, vaccination records and test reports, or keep them ready in your account so the doctor can review them.
Most clinics accept walk-ins, but booked appointments are seen first. Booking online saves waiting time.
Yes. Your details are used only for your care and are never shared or sold. Read our privacy policy for more.