We want booking to be stress-free. Here is how cancellations and refunds work.
Cancelling or rescheduling
- You can cancel or reschedule from My Appointments in your dashboard.
- Please do so at least a few hours before the slot so another family can use it.
Refunds
- If you paid online and cancel in advance, the amount is refunded to the original payment method.
- If the clinic or doctor cancels, you get a full refund or a free reschedule, as you prefer.
- No refund is due once the consultation has taken place.
Timeline
Approved refunds usually reach your account within 5 to 7 working days, depending on your bank.
Need help?
Write to us from the Contact page with your appointment details.